Release Notes
Stay up to date on new functionality and system improvements in BigPanda.
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March 2024
New features released in March 2024: Activity Log Filter, Smart Defaults for Incident Tags, Correlation Pattern Run Order, and more.
Activity Log Filter
You can now find relevant activities without scrolling through the entire history of the incident. The activity log filter in the V2 Incident Console allows you to select specific event types to narrow the log so you can find exactly what you need.
Activity Log Filter
See the Filter the Activity Log documentation for more information.
Smart Defaults for Incident Tags
Incident tags allow you to quickly see metadata for an incident without digging through the related alerts. These tags add contextual information, details, or other enrichment data sets to your incidents.
To make it easier to get the most out of incident tags, BigPanda now includes several configurable, system-generated incident tags by default. These tags are based on industry best practices and are designed to provide essential and actionable incident information.
New organizations (as of April 4th) will see these default incident tags in their Incident Enrichment screen, marked with a purple badge. If your organization onboarded with BigPanda before April 4th and you want to enable this functionality for your organization, contact your BigPanda account team.
Default incident tags
To learn more, read our documentation on Smart Default Incident Tags.
Correlation Pattern Run Order
You can now manually define the run order for your correlation patterns. By default, patterns are automatically sorted from largest time window to shortest. While it's usually best practice to order by time window, there are scenarios where patterns with shorter time windows should be prioritized. You’ll now be able to customize the run order to best fit your unique system relationships.
See the Correlation Patterns Run Order documentation to learn more.
Maintenance Events in the Timeline
In the V2 Incident Console, you can now view maintenance events in the Incident Timeline.
Maintenance Events in the Timeline
When an alert is suppressed by a maintenance plan, it will be marked with a grey status indicator on the timeline.
See the Incident Timeline documentation for more information.
Root Cause Changes (RCC) Suspect Score in Incident Details
It's now easier than ever to determine which change causation suspects are likely the root cause of your incidents. You can now see the causation score BigPanda assigned to change suspects right in the incident details pane. Changes with a higher causation score are the most likely suspects.
The score is available in the incident details pane within the Overview tab, Changes tab, and in the Change Details pane.
See the View the Change Suspect Score documentation for more information.
Integration Improvements
- You can now include an optional human-readable timestamp in your integration payloads.
New OIM Integrations
System Improvements
- Unified Analytics has been optimized to improve platform load times.
- Automated Incident Analysis now runs on GPT-4-Turbo, offering faster performance and improved analysis capabilities.
- Organizations using single sign-on (SSO) can now allow users with the Admin role to access BigPanda in the event of an SSO outage.
Coming Soon
Keep an eye out for these upcoming releases in the next few months:
Root Cause Change (RCC) Data in Automated Incident Analysis
RCC data can now be included in the automated incident analysis. This information can help you quickly understand how suspect changes might be responsible for incidents allowing for a faster Mean Time to Know (MTTK) and Mean Time To Resolution (MTTR).
This data is available in AIA by default for all customers who are new to BigPanda after April 2024. If you are an existing customer and would like your RCC data to be available in AIA, contact your BigPanda account team.
Similar Incidents
The new Similar Incidents tab will soon be available within the Incident Details pane. Similar Incidents will give you insight into previous incidents that are similar without leaving the console. Similarity is defined by affected entity, problem triggering the alert, system topology, and impact extent to deliver the most relevant incidents.
Similar incident data includes which teams were involved, incident priority, how was it resolved, etc., helping to reduce incident investigation time and MTTx.
Similar Incidents
See the Similar Incidents page for more information.
Real-Time Dashboards Update
The Dashboards tab is getting an updated look. As part of this update, you will soon be able to filter the list of dashboards to find exactly what you need.
Dashboards Tab Update
Expanded Post-Maintenance Plan Options
Soon, you'll be able to define what action BigPanda takes with suppressed alerts when a maintenance window ends. With this added functionality, you'll have the option to leave alerts in maintenance (default), resolve all suppressed alerts, or reactivate all suppressed alerts.
Performance Benchmarks Dashboard
The Performance Benchmarks dashboard will soon be available in Unified Analytics. You can use this dashboard to visualize how your team is using BigPanda and view average platform metrics for comparison. These insights can help you determine which areas you should focus on to improve your overall noise reduction.
Unified Analytics Standard Data Model Updates
Soon you will be able to use incident tags and maintenance plan information to analyze your data in Unified Analytics. The Unified Analytics standard data model is getting a refresh that will allow you to filter and create widgets based on these fields.
This feature is currently available to new BigPanda customers and will soon be gradually rolled out to all organizations. If you'd like to enable this functionality, contact your BigPanda account team.
February 2024
New features released in February 2024: Suspected Changes Analysis, New Unified Search, ServiceNow Version 2.9, and more.
Suspected Changes Analysis
The Suspected Changes Analysis dashboard is now available in Unified Analytics. This dashboard shows you the number of suspected changes across incidents in BigPanda, as well as the impact on incident Mean Time to Resolve (MTTR). This information can help you fine-tune your RCC configuration, so your team can work even more quickly and effectively.
Suspected Changes Analysis Dashboard
See the Suspected Changes Analysis documentation for more information.
New Unified Search
The new search functionality allows you to search based on tags and descriptive metadata so you can rapidly investigate and focus on the most important incidents. Unified Search provides more flexibility and usability to expedite triage and analysis.
New search functionality includes:
- Search for incidents based on tags, such as Priority, incident ID, assignee, etc.
- Search environments built with incident tags
- Search with the Incidents API to identify candidates for improved automation workflows.
See the New Unified Search documentation for more information.
Integration Improvements
The ServiceNow integration version 2.9 is now available in the developer portal. This version improves the headless operator experience with Automated Incident Analysis and Root Cause Change added directly to SNOW tickets. It also streamlines and automates the collection of ITSM data between ServiceNow and BigPanda for improved incident reporting and analysis on value derived from use of AIOps.
OIM Improvements
- Primary and secondary properties can now be configured separately in the OIM configuration UI for all customers, and are based on Destination tags instead of Source tags.
- Source tags are no longer automatically converted to lowercase. This change does not affect Destination tags.
System Improvements
- Just-In-Time (JIT) Provisioning is now available for use with Multi-Org Accounts in BigPanda.
- Query Helper no longer appears in Changes search, to remove unrelated suggestions.
Deprecated Functionality
- SCIM V1 API End of Life. V1 of the SCIM Users API has been retired as of February 19th 2024. The V2 SCIM Users API provides improved authentication, performance, and user experience. Read about migration best practices and functionality differences in the SCIM Users API Release Notes.
- ServiceNow Application V2.2 and Earlier End of Life. As of March 1st 2024, existing workflows for application versions 2.2 and earlier will not function as expected. The latest versions of our application can be found in the ServiceNow Developer Portal.
January 2024
New features released in January 2024: BigPanda Community Simplified Sign On, Alert Tag Dropdown Cleanup, New Support Resource Page, and more.
AutoShare Custom Delay
You can now reduce even more noise by setting a custom AutoShare delay for initial incident shares right in BigPanda. By tying share delay to individual sharing rules, you can keep the noise of self-resolving or low priority alerts from high priority channels.
When creating or editing an AutoShare rule, you’ll be able to choose a time between one minute and two hours to delay the initial share. Any incidents that resolve in the defined time window will not be shared.
With AutoShare custom delay, you’ll be able to spare your team from unnecessary late-night pages or extra ITSM tickets. See Sharing Rules to learn more.
BigPanda Community Simplified Sign On
To simplify account management, you can now access the BigPanda Community right from the BigPanda UI. In the upper right hand corner of the UI, click your account name and select Community from the drop-down menu. You’ll be automatically logged into your BigPanda Community account, no need for an extra sign in. If you have not already created a Community account, one will be automatically created.
Users accessing the BigPanda Community from outside of the BigPanda UI will still need to enter a username and password to log in.
Alert Tag Dropdown Cleanup
To streamline the user experience, outdated alert tags will no longer appear in UI dropdowns. Tag dropdowns in alert enrichment, correlation patterns, unified search, and environments configuration screens will only include alert tags that were updated or included in event payloads in the last 90 days.
Only UI dropdowns will be affected by this process. Historical alerts will retain their tags, and tag enrichment rules will still apply to future payloads.
New Support Resource Page
BigPanda continues to offer high-quality support to resolve technical issues and keep your BigPanda environment running effectively. The new Customer Support resource page gives you details on our support offerings and instructions on how to find the help you need.
Integration Improvements
- Any updates to OIM integration configurations will now be logged in both UI and API audit logs.
System Improvements
- UI updates ensure that snoozes can no longer be set for a duration longer than 90 days (the maximum snooze duration).
December 2023
New features released in November and December 2023: The BigPanda Community, AutoShare Custom Delay, New Unified Analytics Metrics, and more!
Introducing the BigPanda Community
We are excited to announce the launch of BigPanda Community! Our platform brings together tech enthusiasts, problem solvers, and innovators who are passionate about shaping the future of ITOps. We believe that everyone has something valuable to contribute, no matter their level of expertise. Whether you're an expert or just starting out, the BigPanda community gives all BigPanda customers the opportunity to connect with others, learn new skills, and expand your professional network.
The BigPanda Community
We invite current BigPanda customers to join us and become part of our innovative community. Together, we can shape the future of ITOps and make a real difference in the world of technology. Come join now!
Event Processing Dashboard New Widgets
The Event Processing Dashboard now has additional widgets that display your total number of raw events, post-deduplication events, alerts, and incidents in BigPanda.
New Event Processing Dashboard Widget
See the Event Processing Dashboard documentation for more information!
AI Information in the Usage Dashboard
The Usage Dashboard has been updated with a new look and additional widgets. You can now easily see how your organization is using AI Incident Analysis, with usage broken down over time and by source system.
New AI-Powered Incident Widgets
See the Usage Dashboard documentation for more information!
SAML Debug Data
You can now download recent SAML payloads from the SSO Configuration screen, which can help with the configuration process and troubleshooting. The past ten login payloads sent from your identity provider are available to download in JSON format.
See the SSO Configuration documentation for more information!
Integration Improvements
OIM:
Events sent to OIM Integrations or used as sample payloads can now be formatted as XML as well as JSON.
System Improvements
- Email, SMS, and Slack integrations now filter out all AutoShare updates while an incident is flapping. Once the incident enters flapping state, no updates will be sent until the incident stops flapping. Notification Webhooks, Jira, and SNOW bidirectional syncs will continue to send updates unless an organization chooses to additionally mute flapping incidents.
October 2023
New features released in October 2023: Alert Quality Dashboard, Change Analysis Dashboard, SAML and Login improvements, and more
Alert Quality Dashboard
The quality of the alerts you send to BigPanda impacts the amount of time it takes for your team to troubleshoot and take action on issues.
The new Alert Quality Dashboard in Unified Analytics allows you to monitor the quality of alerts sent to BigPanda and their impact on MTTR. You can use this dashboard to quickly evaluate your alert quality and identify key areas for improvement.
Alert Quality Dashboard
Read more in the Alert Quality Dashboard documentation.
Change Analysis Dashboard
The Change Analysis Dashboard is now available in Unified Analytics, allowing you to view data sent from your change integrations to BigPanda at a glance. Use the dashboards to find trends or anomalies in your change data and evaluate areas for improvement.
Change Analysis Dashboard
Read more in the Change Analysis documentation.
Just-In-Time (JIT) & SAML Mapping Configuration UI
Configuration for Single Sign-On with Just-In-Time (JIT) provisioning and SAML mapping is now available in the BigPanda UI. With the new SSO Configuration screen in BigPanda Settings, you can add SSO domains and default roles for new user creation, and set up SAML attribute mapping with the active directory.
SSO Configuration
Read more in the SSO Configuration documentation.
Multi-Org Accounts
With Multi-Org Accounts in BigPanda, you can now manage multiple instances of BigPanda using the same user account associated with a single email address. This allows you to support logical separation of incidents and environments per business unit.
Assistance Required
Setting up Multi-Org Accounts requires help from BigPanda Professional Services. Contact your BigPanda Account Team for assistance.
Read more in the Multi-Org Accounts documentation.
Integration Improvements
OIM:
New Outbound Integrations
The following webhook-based Red Hat integrations are now available in BigPanda:
- Ansible Automation Platform
- Ansible Automation Platform with EDA Controller
Bi-directional sync with BigPanda is available for both of these integrations. Learn more in the Ansible Automation Platform documentation.
Root Cause Changes in Outbound Share Payloads
Root Cause Change information is now available in share events for outbound webhook-based integrations. This allows you to view potential root causes suggested by BigPanda from within your ticketing or collaboration software.
View the updated list of parameters in the Notification Webhook Object.
Inbound Integration Deletion
Deleting inbound integrations in BigPanda no longer requires contacting the BigPanda Support Team. Simply select the integration you want to delete, then click the trash icon in the integration details to permanently remove the integration.
If you are deleting a monitoring integration, it will be removed immediately and all active alerts from that integration will be resolved.
Learn more in Delete an Integration.
System Improvements
New alert tags and enrichment rules will now execute in the order in which they appear in the UI or API call, instead of by the creation timestamp in BigPanda. New alert tags and enrichment rules will automatically be added to the end of the existing execution order.
September 2023
New features released in September 2023: Alert Quality Dashboard, Change Analysis Dashboard, SAML and Login improvements, and more
Closed-List Incident Tags
A new incident enrichment tag type is now available. Closed-list tags let you control the allowed values in tags with a defined list of values, so you can standardize your automation scenarios, simplify value selection, and reduce human error.
With this new functionality, you can now:
- Configure a closed list of values for tag enrichment
- Choose to make dropdown values single-select or multi-select
- Make configuration changes in both the UI and Incident Tag Definitions API
Read more in the Closed-List Incident Tags documentation.
The New Incident Console
The BigPanda Incident Console has been reimagined to deliver a more intuitive incident feed with improved usability and performance. You can now adjust the BigPanda Incident Feed to better fit your incident management workflow and surface more actionable insights, with features including:
- Dark mode for the incident console
- Custom layouts
- RCC suspect indicator in the incident ribbon
- Improved Environment lists
- Improved responsiveness
- “Select all” incidents
The New Incident Console
This feature is available in a limited release. If you are interested in enabling this functionality for your organization, contact your BigPanda account team. Read more in the New Incident Console documentation.
Integrations Tab UI Update
The Integrations Tab is getting a fresh new look that will make it easier to see the status of your integrations at a glance.
As part of this update, you’ll also be able to deactivate inbound integrations. This allows you to stop sharing events with BigPanda without completely deleting an integration.
Integrations Tab UI Update
While this new and improved UI is not the default yet, you can access it via a preview link. This link will appear in a popup message at the bottom right of your screen when you open BigPanda. If you don’t see this message, go to the bottom right of your screen, click the Messenger button, navigate to the Messages tab, and you should see the message from Jon @ BigPanda.
System Improvements
- Alert enrichment rule ordering has been updated to better fit expected functionality:
- Enrichment rule order will no longer be based on creation time of the rule, but by the order it appears in the UI or API call.
- Existing rule order will be respected during update calls. The new rules and their order will be merged with the existing set, with new rules at the top of the order.
- Major improvements have been made to Correlation and Search functionality.
August 2023
New features released in August 2023: BigPanda University Simplified Sign On, Action Breakdown Widget, New Default Role, AppDynamics OIM Integration, and more.
BigPanda University Simplified Sign On
To simplify account management, you can now access BigPanda University right from the BigPanda UI. In the upper right hand corner of the UI, click your account name and select University from the drop-down menu. You’ll be automatically logged into your BigPanda University account, no need for an extra sign in.
Users accessing BigPanda University from outside of the BigPanda UI will still need to enter a username and password to log in.
Actioned Incident Breakdown Widget
The Usage Data Dashboard was upgraded to include the Actioned Incident Breakdown widget. This allows you to view billable actions to get better visibility into how you’re consuming credits.
Actioned Incident Breakdown Widget
Read more in the Usage Data Dashboard documentation.
New Default Role
A new default role is now available for all newly created organizations called Viewer (Read Only). The Viewer role provides read-only access to all areas of BigPanda, allowing you to provide access to users who do not need to take actions on incidents or make configuration changes.
Read more in the Roles Management documentation.
Integration Improvements
BigPanda continues to improve our standard integration offerings.
OIM:
- The AppDynamics integration is now compatible with OIM.
- OIM now automatically removes null values, empty strings, empty objects, and empty arrays from payloads received.
System Improvements
- Improved stability for EU region with in-depth logging, auto-remediation, and load-balancing changes
July 2023
What's New: AI-Generated Incident Analysis, Mapping Enrichment UI, Event Processing Dashboard, Monitoring Events Dashboard, JIT SSO Auto Sync, Recurring Maintenance Plans, Integration Improvements
AI-Generated Incident Analysis
With BigPanda’s new AI-Generated Incident Analysis, incident triage and collaboration is easier and faster than ever. The AI-Generated Incident Analysis leverages Large Language Model AI to provide plain-language incident titles and detailed descriptions built from enriched, actionable incident data.
The AI-Generated Incident Analysis helps your team quickly understand causality and impact, dramatically shortening resolution time.
Automated Incident Analysis
- Automatically generate a short and meaningful incident title and summary
- View an AI generated incident summary within the Incident Details pane
- Automatically share updated incident summaries and titles with other teams and platforms
- Configure automated incident analysis per environment
Read more in the AI-Generated Incident Analysis documentation!
Mapping Enrichment UI
Mapping enrichment imports dynamic contextual information from external sources and adds that data to matching alerts. By leveraging existing relationship information, mapping enrichments quickly improve alert quality and reduce time to triage.
With the Enrichment Maps UI, you can now manage your mapping enrichments right in BigPanda. The new UI configuration screen will automatically populate mapping schema rules from your uploaded file. In addition, you’ll be able to configure mapping conditions, change tag names, preview the file data and configure lookup and override settings.
Mapping Enrichment UI
Read more in the Enrichment Maps documentation
Event Processing Dashboard
The Event Processing Dashboard provides early insight into the success of your BigPanda configurations, even if you just recently started using the platform. The dashboard shows metrics on your top source systems, and gives you visibility on how your integrations are performing.
Event Processing Dashboard
Read more in the Event Processing documentation!
Monitoring Events Dashboard
The Monitoring Events Dashboard is now available in Unified Analytics. This dashboard gives you a deep dive into how BigPanda interacts with your monitoring tools, including event volumes per monitoring source and hour. You can use the dashboard to find trends and determine if any changes need to be made to underperforming tools.
Monitoring Events Dashboard
Read more in the Monitoring Events documentation!
Recurring Maintenance Plans
Suppressing non-actionable alerts during repeating scheduled maintenance is about to get much simpler with recurring maintenance plans.
BigPanda maintenance plans set time frames when alerts that match a specific condition should be silenced.
The recurring maintenance plans feature adds additional scheduling options for repeated or recurring maintenance windows.
Recurring Maintenance Plan Editor
With this new functionality, you’ll be able to:
- Schedule a single plan to recur on multiple days.
- Choose to repeat a plan every day, week, or month. Use exact dates or relative position in the month.
- Add an end date to automatically stop the recurring plan in the future.
Read more in the Recurring Maintenance Plans documentation!
JIT SSO Auto Sync
For customers using SSO with Just-In-Time provisioning, roles from the SSO SAML properties can now be automatically mapped by BigPanda each time a user signs in. When changes are made to the role in the active directory, the updates will be mapped to the BigPanda user account upon each new log in.
For more information, see the JIT SSO documentation.
Integration Improvements
OIM:
The Datadog integration now supports OIM configurations.
New OIM Integrations
Functionality Improvements
- BigPanda Agent v10.2 was released. See the migration documentation for more information.
System Improvements
- The Maintenance V1 Plans & Schedules APIs have been renamed Alert Filter Plans & Schedules to match the functionality names in the UI. There are no functionality changes with this update.
- AI-Generated Incident Analysis now supports larger incidents
June 2023
What's New: Automatic Environment Creation, Improved Azure AD SSO, Integration Improvements
Automatic Environment Creation
To streamline environment creation, BigPanda has added the ability to automatically create an environment during the initial setup of a monitoring integration. Simply select to create an integration at the Create an App Key step, and a new environment will be created with the same name as the integration. This environment will automatically group alerts sent from that integration, and add them to the By Integration Source, or All Environments group.
Automatic Environment Creation
For current customers, the toggle is off by default. For new customers who will have Default Environments configured during setup, the toggle will be on by default.
Read more in the Manage Environments documentation!
Improved Azure AD SSO Integration
BigPanda is now available in the Azure AD Gallery. This makes the initial set up clearer, and speeds up the time needed to integrate BigPanda with the Azure AD SSO solution. For more information, see the Azure AD documentation.
Integration Improvements
OIM
The following integrations are now OIM capable:
- Nagios (Agent)
- SNMP (Agent)
- Opsview v6 (Agent)
Functionality Improvements
- BigPanda Agent v10.1 released
- Terraform module was added to the CloudWatch integration
May 2023
What's New: Improved Incident Details Page, Cloudwatch and ServiceNow Updates, OIM Preprocessing
Improved Incident Details Page
The new expanded Incident Details page is now available for all organizations. This update makes understanding and triaging incidents easier with several performance and element updates.
When expanding an incident to full screen to view details, several elements are improved:
- Export capabilities
- Incident Timeline now includes incident activities
- Infinite scrolling in the activity log
- Improved commenting in the activity log
Incident Details Improvements
Preview the changes or learn more about the improvements here!
Time to settle in
We know UI changes can take time to adjust to. Over the next months, toggle back to the classic incident details view at any time with the Return to V1 option at the top of the pane.
Integration Improvements
OIM
- Cloudwatch and Splunk are now OIM capable
- Preprocessing Functions - Before being ingested into BigPanda, the Open Integration Manager performs preprocessing functions on some complex integrations. These functions are now visible in the Settings cog within the Open Integration Manager for applicable integrations.
MS Teams
- Customizable messages: Configure what data is included in Teams messages for each AutoShare rule, selecting from alert tags, incident metadata, and incident tags.
- Preview: Sample message content helps you visualize how your teams will see incidents within Teams.
New Integration
Functionality Improvements
- ServiceNow v2.8 - See the ServiceNow Release Notes for more information.
System Improvements
- The Usage Data and Correlation Pattern Insights dashboards are now available for customers in the EU.
- Unified Analytics - Improved performance when switching between dashboards. Additional performance improvements are coming soon.
- The full value is now available for extraction for
descriptionalert tags.
April 2023
What's New: Roles Management Improvements, Correlation Pattern AI Suggestions for New Customers, Virtual Assistant - Getting Started Guide for New Customers, Incident Details Page Improvements (Beta)
Roles Management Improvements
It is now easier than ever to restrict the availability of your organization's sensitive content using the fully redesigned Roles Management settings page in BigPanda. Using the new and improved page, you can quickly create roles and adjust access to areas and functionality of BigPanda on a per-user basis.
Roles Management Screen
Read more about using the redesigned Roles Management screen here!
Suggested Correlation Patterns
Customers who onboarded before 2023
By default, this feature is available only for customers who onboarded in 2023 or later. If your organization onboarded before 2023 and you'd like to participate in the Suggested Patterns beta release, please contact your BigPanda Account Team.
Correlation patterns drive noise suppression, improved visibility, and faster MTTR by clustering alerts together into high-level incidents.
To help streamline the complex configuration process, BigPanda’s machine learning engine now brings insight into the creation and management of correlation patterns. During onboarding, new customers will have new default patterns, and additional suggestions to refine the alert clustering process.
Suggested patterns are based on our experience with industry-leading AIOps and rich cross-organizational data. Patterns are suggested based on the tags present in your organization, and include data on the popularity and expected impact of a pattern across BigPanda’s customers, along with details on why the pattern is being suggested.
Read more about the updated default correlation patterns here, and learn how to add and edit suggested patterns here!
Virtual Assistant - Getting Started Guide (for New Customers)
BigPanda is committed to making the onboarding process as fast and easy as possible. As a new customer, you now have access to the Getting Started tool that quickly walks you through the process of setting up BigPanda.
Onboarding Tool
The tool is divided into modules based on the functional areas of the platform. Each module walks you through key areas and assists you with setting up features of BigPanda. The tool gives you configuration steps, and provides suggestions for how to fix errors as you go.
Read more about the tool here!
Incident Details Page Improvements (Beta)
The Incident Details Pane is getting an all new design refresh to help make understanding and triaging incidents easier.
Improvements include increased performance and responsiveness, as well as updates to several core elements:
- Export capabilities
- Improved Incident Timeline
- More complete activity tracking
- Infinite scrolling in the activity log
- Improved commenting in the activity log
Limitations
- Topology tab is not available
- Improvements are only for the expanded Incident Details pane
Preview the changes or learn more about the improvements here!
If you would like early access to participate in the beta release, please contact your BigPanda Support and request beta access.
Integration Improvements
- The event body size that OIM can accept has increased to 6MB to align with our pipeline limit.
- Correct timestamps are now displayed from Recent Payloads in Event Preview.
- Arrays are now allowed in primary and secondary tag values.
- Support added for Preprocessing Functions to transform incoming event data before OIM configuration normalization. (Managed by BigPanda)
- Updated OIM Regex to send nothing if no matches are found.
New Integrations
- Sumo Logic integration is now OIM capable.
- New Cribl integration added (OIM capable)
Functionality Improvements
- ServiceNow - released version 2.6 which resolved minor bugs related to the newly introduced event-type metadata tracking in our app.
- Added Merge Conflicts introduced by version releases to the public docs.
March 2023
What's New: MS Teams Integration, Integrations Improvements
MS Teams Integration
Collaborate with your team easier than ever using the new MS Teams integration. The MS Teams integration allows you to easily share BigPanda incidents in a customized message to a channel within Teams.
- Incident updates— Updates to ongoing incidents will be sent to your MS Teams channel in real time.
- Streamline workflows— Invite your team members to the MS Teams channel(s) specifically pertaining to them, clearly designating responsibilities and saving time.
- Communication optimization— Team members can collaborate together, capitalizing on a diverse knowledge base of expertise to tackle each issue.
- (Coming soon) Share to any Teams channel from a single integration
- (Coming soon) Decide what information gets shared
Learn more here!
Integration Improvements
OIM
- Incident Identifier logic will now allow sending alerts.
New Integration
- The ScienceLogic OIM capable integration is now available.
Functionality Improvements
- Create a New Integration— Exposed descriptive details/integration type within the high-level view.
- ServiceNow version 2.6— Resolved minor bugs related to the newly introduced event-type metadata tracking in our app.
- vCenter— Bug fix for paging of data coming to the BigPanda API (v1.0.8).
February 2023
What's New: Tag Normalization Suggestions, Alert Enrichment 2.1, Custom Alert Views, Alert Filtering, ServiceNow 2.5, Integration Improvements
Tag Normalization Suggestions
Let BigPanda simplify normalizing raw event tags into a common taxonomy across different monitoring tools. Tag Normalization suggests default BigPanda tags that standardize events from disparate monitoring tools to improve correlation and reduce noise.
Normalization Suggestions will appear automatically during tag mapping in the Open Integration Manager.
Tag Normalization Suggestions
Read more about using tag normalization in the Tag Normalization Suggestions documentation.
Alert Enrichment 2.1 - Improved UI and API
The Enrichments API allows you to programmatically create custom enrichment tags and enrichment items to add contextual information to alerts. It supports the mapping enrichment technique, which creates alert custom tags by looking up values in a data mapping table.
With the Alert Enrichments V2.1 API you’ll have more options for configuring alert tags to enrich and contextualize alerts.
- Alert tags can now be duplicated, marked inactive, and have a description
- Composition and extraction enrichment item functionality and features are improved
- Mapping tables now automatically enrich existing alert tags
- Mapping enrichment items can be reordered on a per-tag basis
- (Coming soon) Audit log functionality for alert enrichment actions
- Bulk operations are now available for enrichment items
Learn more about available endpoints in the Alert Enrichment V2.1 API, or check out the Migration Guide for help updating your alert enrichment automations.
Custom Alert Views
Finding the most crucial alert information is now easier than ever with the new Alert View Customization feature.
In complex enterprise systems, a single alert can potentially have dozens of alert tags associated with it, making it difficult to investigate and act on the outage. By default, all alert tags are included in alert details sections, listed by run order. For complex systems, this leads to a cluttered, unorganized details view, making it difficult for end users to find the information they need to triage and troubleshoot incoming incidents.
With this new functionality, administrators can now hide and change the order of alert tags to fit their team’s needs. See the Manage Alert Views documentation for more information.
Alert Filtering
Prevent noise and clutter from polluting your incident feed by filtering out low-relevancy alerts.
Post-Enrichment Alert Filtering allows you to make educated decisions about which alerts to filter out. Filtering rules affect alerts after they have been normalized and enriched. The added context of the enrichment process allows you to filter alerts based on alert metadata and enrichment tags.
Use the interactive UI and preview capability to simulate which alerts will be filtered out by the configured filtering rules. For more details, see Manage Alert Filtering.
ServiceNow Version 2.5
The updated integration incorporates the latest feature requests, bugs, and usability enhancements. This includes exporting both historical and new Incident data from ServiceNow into BigPanda’s Unified Analytics, improved CMDB support, enhanced bi-directional incident support, and new OAuth-based authentication when creating tickets in BigPanda.
See ServiceNow Incident Reports for more information!
Integration Improvements
OIM
- Alert Filtering on ingestion
- Fixed issues with Recent Payloads view
Functionality Improvements
- vCenter Topology: Added support for VMs with lots of hosts which require paging
- ServiceNow Incidents: Added retries when calls to ServiceNow time out
- All Topology/CMDB integrations: Leverage the enrichments v2 API
January 2023
What's New: Getting Started Guide, Time-Based Alert Resolution, Environments with Incident Tags, Post-Enrichment Alert Filtering, New Unified Analytics Dashboards, Integration Improvements
Getting Started Guide
Setting up new inbound integrations to BigPanda has never been easier with our 50+ native connectors and Open Integration Manager. Now, a new and highly interactive Getting Started Guide walks new customers through the step-by-step process to set up and integrate their first monitoring tools with BigPanda.
Getting Started Guide Availability
The Getting Started Guide is only available for new BigPanda customers.
Getting Started Guide
Time-Based Alert Resolution
Automatically resolve stale alerts using new time-based resolution policies that reduce alert noise and accelerate MTTR. Configure specific time frames for alerts to AutoResolve within one hour or as long as 30 days while ensuring only truly abandoned or misconfigured alerts are removed.
See the Time-Based Alert Resolution documentation to learn more!
Environments with Incident Tags
When creating environments within BigPanda, you can now leverage incident tags such as assignee, priority, team, or business asset, speeding up triage and incident investigation.
You can now create environments with incident tags in the condition using the Advanced Editor. This will allow for more complex environments that are specific to your business needs.
See Environments with Incident Tags for more information!
Post-Enrichment Alert Filtering (Beta)
You can now filter and remove low-quality alerts before they are correlated into incidents, which greatly reduces alert clutter and noise within your Incident Feed. The preview capability makes it easy to build and test filter rules based on alert metadata and enrichment tags before deployment to production.
To learn more about setting up alert filters, see the Manage Alert Filtering documentation. To participate in the beta release, speak with your BigPanda account team.
New Unified Analytics Dashboards
Correlation Pattern Insights Dashboard
Measure and analyze correlation pattern performance and effectiveness to better reduce monitoring alert noise. The new Unified Analytics dashboard presents insights on correlation pattern effectiveness that drives data informed decisions around improving correlation output, incident quality, and alert quality.
See the Correlation Pattern Insights documentation to learn more!
Usage Data Dashboard
The Usage Data dashboard provides a clear line of sight into the volume of events and incidents within the BigPanda platform. This allows organizations using the consumption pricing model to easily monitor how credits are being consumed.
Learn more about understanding your BigPanda usage in the Usage Data Dashboard documentation.
Integration Improvements
OIM: Advanced Tag Mapping and API Configuration
Conditional Logic - depending on the context of an alert, the OIM can now map tag names from different alert categories to the same destination tags.
Regex Extraction - A user can now extract relevant information from an alert tag for use as a primary/secondary property without needing any customization. This can also be used to grab the important information from alert tags that have lots of additional text. Alert Filtering in the OIM is on the way too!
Read more about using advanced tag mapping in the Open Integration Manager - Advanced Configuration documentation.
API Configuration - To streamline the management and upkeep of OIM configurations, users now have access to an API configuration manager.
Read more about using the API in the Open Integration Manager Configuration documentation.
New Integrations
- The NewRelic, LogicMonitor, and AzureMonitor integrations are now OIM capable
- New Oracle Enterprise Manager integration (leveraging Email Parser)
- New Sitescope integration (OIM capable)
Functionality Improvements
- Dynatrace: the
problem\_detailstag has been duplicated into thedescriptiontag due to character limitation in standard tags. Thedescriptiontag has a longer character limit which will allow the full value to come through. - Dynatrace: excluded undefined values as array elements when normalizing tags
- Zabbix: corrected in-app docs for v5 and v6 installation scripts
- Datadog (Monitoring): addressed occasional issues prefixing alerts with incorrect domains
- vCenter Topology: add compatibility for vCenter 6.5u3
- Splunk: Add Basic access authentication
- Solarwinds: ensured integration executable and docs show correct endpoints and configurations
System Improvement
- We’ve reduced RTO/RPO by 50% to support 12/24 hours for Disaster Recovery.
October 2022
What's New: Query Assist, Audit Log Improvements, Single Pane Incident View, Docs Site Restructure, Open Integration Manager, Email Parser, New Integrations
Query Assist
The new Assist feature makes building BigPanda Query Language (BPQL) queries easier than ever. The Assist tool helps you rapidly and accurately create even complex queries using a simple UI that guides you through the process of building queries with format and field prompts.
Query Assist
Query assist opens automatically when a user clicks a search or condition filter field where BPQL is enabled. Learn more about using Query Assist here!
Audit Log Improvements
Audit logs allow BigPanda admins to keep track of changes in their configuration across BigPanda's platform. The Audit Logs API gives admins a vital troubleshooting, investigation, and security tool.
The Audit Log is now available in the BigPanda UI at Settings > Audit Log. From the Audit Log screen, you can view a list of configuration changes and actions that occurred within BigPanda, and determine which user made a configuration change.
Audit Log UI
Read more about the Audit Log UI here!
In addition, the Audit Log now reports on actions surrounding Users management, giving your team added visibility into the creation and deletion of BigPanda accounts.
Single Pane Incident View
Incidents can now easily be viewed within a single pane in the UI. In the top right of the incident details pane, click the expand icon to change to single pane view.
Single Pane Incident View
Read more about viewing incidents in BigPanda here!
Docs Site Restructure
BigPanda Docs have a new structure to make it easy to find answers to your BigPanda questions. The new BigPanda Docs site organization reframes the wiki around the way you work, making it easier to find the answers that you're looking for.
Read more about what changed here!
System and Integration Improvements
The Open Integration Manager (OIM) and Email Parser frameworks are now generally available! The Email Parser can be used to ingest data both from plain-text and HTML formatted emails.
- Conditional Logic/Regex Extraction for Tag Mapping
- API Management
- Tag names with Period Characters
- Save sample email/event with configuration
We have also released two new integrations that can leverage OIM configuration!
The team continues to work on a new ServiceNow application version (2.5) which will be made available in early December. In the meantime, we have confirmed that our full application suite is supported on ServiceNow Tokyo.
August 2022
What's New: Open Integration Manager, Users Audit Log API
Open Integration Manager
The Open Integration Manager provides an intuitive user interface where you can easily pre-process and normalize alert data sent to the BigPanda Alerts API without the need for custom code. With this self-service capability, you can now configure, test, and deploy existing standard inbound integrations on your own.
Open Integration Manager
The integration manager sets parsing rules for incoming payloads, pre-processing the content to match incoming data requirements before it reaches the BigPanda enrichment engine.
This new configuration layer simplifies data normalization, accelerates onboarding, and significantly improves time to value. Read more about the Open Integration Manager here!
Alert Enrichment from Description
It is now possible to extract values from the alert's native description field and use them in an alert enrichment tag.
System and Integration Improvements
- CMDB/Enrichment integrations now support fields with duplicate names
- JIRA integration now supports Field Mapping
- Incident Tags can map to JIRA ticket fields upon an incident share/update
- Case Insensitivity support in Email Parser
- Addressed AppInspect issues with Splunk Cloud to ensure our application is listed on the Splunk Cloud Marketplace
- Updated Agent and SNMP installation docs to reflect new docker-based installation process
July 2022
What's New: Improved Incident Tag Editing, Roles and SCIM Users API, Batch Alert Resolution, Improved AutoShare Delay Customization
Improved Incident Tag Editing (Beta)
Editing incident tags is now more transparent and easy with several key UI improvements. BigPanda users can now see which incident tags were manually edited, along with information about who made the update and when. In addition, admins now have the power to decide which tags can be manually updated by users.
Incident Tagging Improvements
Read more about the Incident Tag Improvements here!
Roles and SCIM Users API
Two new APIs are coming to BigPanda, enabling new automation and management functionality.
The Roles API brings full create, retrieve, update, and delete capabilities to BigPanda roles and permissions. Use this API to easily maintain large and complex sets of roles, or manage which users are assigned to roles. Read more about the Roles API here!
The SCIM Users API enables users to provision and manage BigPanda user accounts through an existing Lightweight Directory Access Protocol (LDAP), external directory, or SSO integration. Use this API to bulk manage even large and complex userbases. Read more about the SCIM Users API here!
Batch Alert Resolution
BigPanda is happy to announce a new feature enabling you to directly resolve alerts. Batch Alert Resolution allows you to resolve alerts individually or in bulk, through either the UI or an API. In addition, this feature changes the way resolution is handled within the BigPanda pipeline to dramatically improve the reliability and performance of the resolution process. Read more about the Batch Alert Resolution feature here!
Improved AutoShare Delay Customization
AutoShare enables you to automate the ticketing and escalation of high priority or team-related incidents, dramatically speeding up the resolution process.
AutoShares are sent after a very small delay so that your team has all the initial information about a system event right away. You are able to configure this time to fit your AutoShare workflow.
You can now configure AutoShare update timing separate from the initial delay. Increase or decrease your initial delay without impacting how quickly your team will be notified as an incident progresses.
Read more about AutoShare delays in the Managing Sharing documentation.
System and Integration Improvements
- [Azure Monitor] Support log alert v2 payloads
- [Outbound Integrations] correct URLs in pre-configured webhook forms in EU and single tenant instances
- [Agent] Update public docs to reference the new install process
June 2022
What's New: Unified Analytics, Incidents API Expand Function
Unified Analytics (Coming Soon)
To improve self-service functionality, BigPanda is moving customer analytics into the next version of Unified Analytics, allowing you to create and manage custom dashboards on your own. Unified Analytics allows administrators to customize existing reporting dashboards, or create their own custom dashboards built around specific team needs or custom tags.
Unified Analytics Executive Summary
Unified Analytics offers your team the insight and visualizations that you need to take your IT Operations to the next level. Unified Analytics offers much simpler workflows for common tasks like adding new tags as filters, adding new widgets, and creating formula values for recurring use. You can gain insights into hot spots in your environment and see how BigPanda is correlating alerts into actionable incidents. Analytics reports are embedded directly into BigPanda and can be accessed by any user directly. Reports can be filtered by date and time, by incident and alert properties, or even by custom tags.
Unified Analytics is releasing in a closed Beta. Please reach out to BigPanda support if you are interested in joining the beta release!
Incidents API Expand Function
The incident API includes the ability to expand alert data to give deeper visibility and more detailed search returns when leveraging the Search Incidents functionality. To improve stability and return times, page size is now limited to 10 incident results per call when expanding alert data.
Read more about leveraging the Incidents API expand function in the Incidents V2 API documentation.
System and Integration Improvements
- [JIRA] auto-refresh project configuration
- [CA Spectrum] simplify installation instructions
- [xMatters] simplify installation instructions
- [Cloudwatch] fix issue when attempting to ingest arithmetic metrics in alarms
- [ServiceNow] release version 2.4 - see developer site for more details
- [Pagerduty] update documentation to reflect Webhook v3 install process
- [vCenter Topology] Document plugin install on Windows
- [SNMP Agent] SNMP v3 trap support
May 2022
What's New: Revamped Login Page, Email Parser UI
Revamped Login Page (Coming Soon)
Logging into BigPanda is about to get even easier, with a new, improved login page.
Revamped Login Page
For organization’s that use SSO integrations with BigPanda, users will be able to sign in using a single click SSO option.
All users will still have the option to sign in with email and password like today. If their organization uses SSO, they'll be automatically prompted to log into the SSO provider from that page.
Self Service Email Parser UI (Beta)
The Self Service Email Parser is a streamlined, simplified integration that gives you more flexibility when connecting to monitoring tools. This integration is able to extract alert data right from an email subject or body, including status, description, and additional properties. Now with an intuitive UI interface, preview capabilities, and the ability to support emails without @bigpanda.io in the received header, configuring an email parser is easier than ever.
Configuring an Email Parser in the UI
Read more about the Self Service Email Parser here!
System and Integration Improvements
- Multiple Integrations - Improved coverage and error handling in Troubleshooting section
- Jira Changes - Allow different domains for baseURL
- Dynatrace Topology - Support Pagination
March 2022
What's New: Enrichment Preview Improvements, Get Activities API Endpoint
Enrichment Preview Improvements
With the complexity of modern ITOps, even small adjustments to enrichment logic can make big changes for managing incidents. To help you find the right enrichment logic, the Alert Enrichment engine offers a Preview capability to make testing and validating enrichment items easy.
We’ve revamped the preview process to make it easier than ever to rapidly develop, test & iterate enrichment logic. The new preview uses a sample of historical alerts from your own instance to demonstrate example values based on real data. Generate new preview values for each enrichment item with a single click of the button. Sample item values and extraction process is highlighted to help you spot missing or incorrect enrichment at a glance.
Enrichment Preview
Read more about using the Alert Enrichment Preview feature here!
Get Activities API Endpoint
Reporting, automation, and incident management is all easier than ever with the new Incidents API GET Activities functionality. This new endpoint allows you to query an incident to retrieve a list of all actions taken on the incident with key information on the time and user who performed the action.
This feature allows you to pull the full activity log, or use a query to pull only specific activity types. Start making calls now to find details about incident activity including incident start, added comments, shares, root cause change updates, and more.
Read more about using the Get Activities endpoint here!
ETL Reporter Updates
The BigPanda reporter tool has new tables to help you understand and track your BigPanda data better.
New tables :
- Matchers log - All correlation patterns that are applied when an incident is created or updated
- RCC related changes - All of the changes suggested by the BigPanda algorithm
Read more about how BigPanda reports on data here!
System and Integration Improvements
- PagerDuty Webhook v3 support - Added support for the new version while maintaining support for v2 webhooks
- Email Parser - Support failover region deployments, correcting case discrepancy errors, added a new mail\_source (sender) tag
- CMDB Enrichment - Removed leading underscore characters when loading maps
- Azure Monitor - Activity Log events are now being sent to BigPanda
February 2022
What's New: BPFL - Filter Function, Self Service Email Parser, Mobile Improvements
BPFL - Filter Function
An all new function has been added to the BigPanda Formula Language, allowing for the easy creation of more complex incident tags. This function extracts an array of values based on a conditional value for a metadata field. Unlike the other functions, the Filter function allows customers to set conditions based on alert metadata like primary property, status, and source system. Read more about how the Filter Function works here!
Self Service Email Parser (Beta)
The Self Service Email Parser is a streamlined, simplified integration that gives you more flexibility when connecting to monitoring tools. This integration is able to extract alert data right from an email subject or body, including status, description, and additional properties. This email parser can be configured using a simple API. Read more about the Self Service Email Parser API here!
Mobile Improvements
In the lightning-fast world of ITOps, it’s vital to be able to respond to outages no matter where you are. With this update, the BigPanda incident feed is streamlined on mobile devices, making it easier than ever to find and view incidents, dig into their details, and take action, even on the go.
Incident Overview on Mobile
Learn more about using BigPanda on mobile here!
January 2022
What's New: Settings Menu Change, Invite User Updates
Invite User Update
Adding users to your BigPanda account is easier than ever with an updated invite process and intuitive email invitations. Streamline your ITOps by bringing your whole team together within BigPanda.
Read more about Managing Users here!
Invitation to BigPanda Email
Coming Soon! Settings Menu Change
The BigPanda settings menu is getting new organization to help you find the pages you need. Whether you are managing access or configuring BigPanda’s data processing rules, finding the settings you need is easier than ever.
Some of the setting page names have changed to better reflect the setting being managed:
- Correlation Patterns is now Alert Correlation
- Incident Tags is now Incident Enrichment
- Maintenance Plans is now Planned Maintenance
- Personal Settings is now found under the user menu by clicking on your name
Learn more about managing BigPanda settings here!
System and Integration Improvements
- Splunk App v. 2.1.4- Fixed typo in action management dashboard
2021 Release Notes
See the 2021 Release Notes page to view new functionality and system improvements released in 2021.
2020 Release Notes
See the 2020 Release Notes page to view new functionality and system improvements released in 2020.
2019 Release Notes
See the 2019 Release Notes page to view new functionality and system improvements released in 2019.
Updated 2 days ago